Together for Better Public Services: Partnering with Citizens and Civil Society
OECD Public Governance Reviews 
OECD | 31 Aug 2011 | ISBN: 9789264118812 9789264118843 | 122 pages | PDF | 2 MB

This report analyses the partnerships that governments form with citizens, users and CSOs in order to innovate and deliver improved public service outcomes. These approaches can offer creative policy responses that enable governments to provide better public services in times of fiscal constraints.

Although co production and citizens’ involvement are still in the developmental stage in many countries, early efforts appear to lead to cost reductions, better service quality and improved user satisfaction.
This report identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success.

Table of contents
Executive summary
Notes
Chapter 1 Transforming public service delivery
Rationale for the study
Study objectives and content
Methodology
Bibliography
Chapter 2 New forms of partnership with citizens for public service delivery
Origin of terms and definitions
The case for co-production
Actors
Stages
Nature and degree of change
Type and extent of input.
Notes
Bibliography
Chapter 3 Overview and analysis of country practices on co-production of key public services
Mapping approaches to co-production in participating countries: An overview
Links to the OECD co-production typology
Conclusions
Notes
Bibliography
Chapter 4 Success factors and challenges in partnering with citizens for public service delivery
Overview
Factors enhancing co-production
Barriers and risks
Addressing cost and financial impact
Bibliography
Chapter 5 Implementing co-production in public services: Conclusions and next steps
Building a pathway for change
A checklist for action
Further steps
Annex A – Overview of country input to the research
Annex B - Service categories covered in the study
Bibliography

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